Doris earned her M.S. degree in Technical & Scientific Communications from James Madison University. Before joining the Speak! ESL team, Doris worked for several years as a writer for a global clinical research organization where she collaborated closely with business professionals and subject-matter experts whose first language was not English. She understands the communication challenges non-native English speakers face in the workplace. She is also an ESL literacy tutor and has had the opportunity to work with ESL speakers from many different countries—one-on-one and in small groups at all levels of English proficiency. These experiences working with diverse cultures and her love for learning inspired Doris to further her knowledge of English as a second language and become EFL/ESOL and Business English certified.